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Inbound Call Center Agent 

Location: Tullahoma, TN, United States
Job # 10272735
Date Posted: 12-27-2017
Inbound Call Center Agent 
Full-Time hours Flex Hours
Class starting January 
Pay Rate- $11.50 & OT Potential 
Must pass Drug Screening 

Call Center/Inside Sales/Customer Service backgrounds desired

Company:
A leading integrator of payment and information technology and services to create intelligent travel solutions for transportation authorities and operators. A world leader in automated fare collection and revenue management technology.
 
Overview:
Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.

 
Tasks:
 
  • Handle incoming telephone calls from patrons and Transit Operators
  • Troubleshooting cardholder inquiries and requests
  • Manage and support Call Center processes and procedures
  • Manage and adhere to Contractual Service Requirement
  • Ensure 100% accuracy in processing orders
 
 Credentials:
  • 2 years call center experience. 
  • Able to type 40+ wpm. 
  • Microsoft Office Professional proficiency required. 
  • Self-Motivated team player with a positive attitude. 
  • Must possess good time management skills. 
  • Well organized with strong follow-up skills. 
  • Willing to work extended hours. 
 
If you feel your skills and qualifications match this role, please submit a Word.Doc version of your resume for immediate consideration.
 
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