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Customer Service Representative

Location: Bridgeton, MO, United States
Job # 10288402
Date Posted: 01-03-2018
Customer Service Representative
Bridgeton, MO 63044
6 month contract only
M-F 9am-5:30pm, 12:30pm-9pm (this shift may change to end at 7pm w/ an earlier start)
Pay: $12
 
Job Description
o        General description: Call center triage/switch board assistance
o        They’ll be taking calls from customers that have gone to our corporate website and went to the contact us for support page
o        In many cases, these folks are really lost since they’re bypassing product portal links and any other support contact info to use the number from our corporate website
o        That means that customers may struggle to even articulate what they need
o        The agent will answer the call and attempt to help identify where the customer should be directed, using some documents with contact info for products
 
Job Requirements
  • HS Diploma/GED or equivalent
  • Customer service skills
  • Track record of good attendance
  • Previous call center experience highly desired
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