back Back to Jobs

Service Desk Analyst

Location: Tampa, Florida, United States
Job # 10324764
Date Posted: 01-12-2018
Service Desk Analyst
Tampa, Florida
Full time temporary
8am – 5pm
$24/ hour

 
The Service Desk Analyst is responsible for providing a high level of customer service to Masonite IT users who are experiencing technical issues or who need IT services. This individual should possess level 1-2 engineering skills in laptop, tablet, desktop, wireless, mobile devices, system access, basic security and printer technologies.
 
Functional Competencies
• A self-motivated person who is able to work both independently and under supervision
• Able to maintain a positive and cooperative attitude in sometimes stressful situations
• Willing to work as part of a team and share responsibilities when needed
• Demonstrates change agility around environment and technology
• Stay current on new technologies
• Able to communicate effectively with internal customers
 
Essential Day-to-Day Responsibilities
• Ability to effectively communicate with customers over the phone and help them resolve issues
• Correctly fill out tickets generated by the Masonite ticketing system
• Ability to use monitoring systems to determine root causes that result in customer issues
• Effective use of existing troubleshooting tools to quickly resolve issues
• Ability to follow Infrastructure Solution Design established by Tier 3 Engineering Staff
• Provide off hours support as needed for reasonable period after engagement typically one weekend per month
• The ability to occasionally work overtime where required
 
Required Skills and Necessary Experience
• At least 2 years’ experience with management of Windows 2007/2010 and related software
• At least 2 years’ experience with Microsoft Office and Outlook
• At least 1-year prior experience with IT Ticketing Systems
• At least 1-year prior experience working on laptops, desktops & tablets
• Ability to maintain a profession demeanor when troubleshooting issues
• Handled Tickets while working on a call
 
 Call Center Desired Skills
 
• Prior experience with BMC, Service Now or Cher Well ticketing systems
• Experience with iPhone and Galaxy Smartphones
• Hands-on experience setting up Cisco VOIP desktop phones
• Label Printer Experience
• At least 2 years’ experience with management of Windows 2007/2010 and related software
• At least 2 years’ experience with Microsoft Office and Outlook
• At least 1-year prior experience with IT Ticketing Systems
• At least 1-year prior experience working on laptops, desktops & tablets
• Ability to maintain a profession demeanor when troubleshooting issues
• Handled Tickets while working on a call
 
Call Center Desired Skills
 
• Prior experience with BMC, Service Now or CherWell ticketing systems
• Experience with iPhone and Galaxy Smartphones
• Hands-on experience setting up Cisco VOIP desktop phones
• Label Printer Experience
 
 
this job portal is powered by CATS
Return to top ↑