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Customer Support Analyst

Location: Tampa, FL, United States
Job # 10386886
Date Posted: 02-06-2018
Customer Support Analyst- Tampa, FL 33605
Hours: M- F 7-4
Pay Rate: $20-21/hr.
6 month assignment


The Customer Support Analyst performs multi-disciplinary functions relating to the support of company Max configurator, MPrice Pricing Tool, in-house developed applications, compliance programs and special projects. This role is primarily responsible for customer support, training and reporting.

Duties 

Helping customers over the phone or through electronic chat, troubleshooting problems and accurately documenting customer calls, issue validation for defect identification, create and update support tickets, conduct customer follow-up for issue resolution, work with partners for adoption of the Max Configurator.
 
Qualifications
• Associates degree or equivalent work experience required• Bachelors degree is preferred• Experience with customer service/support required• Experience with Microsoft Word, Excel, and PowerPoint• Communicates effectively and professionally with reporting managers, team members, users, and internal/external customers• Demonstrates integrity and professionalism • Strong computer literacy required• Strong analytical, problem solving and critical thinking skills required

If you believe your background aligns well with the above description, please submit a Word or PDF document for immediate consideration.
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