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Senior PC Support Technician (End User)

Location: San Jose, CA, United States
Job # 10389160
Date Posted: 02-07-2018
Senior PC Support Technician (End User) – San Jose, CA 95138
$60,000-$68,500
Contract to Hire Looking to Hire!!
Top of the Line Benefits!


About the Company
Our client, a leading international aerospace, and diversified defense firm is seeking an end user support /PC Technician to assist a team supporting close to 500 onsite users.  You will be part of an experienced team that is growing rapidly.
 
An ideal candidate will have 5 years of desktop support experience in a similar working environment.
 
 
SUMMARY:
  1. Performs the installation, repair and preventative maintenance of personal computer and related systems
  2. Assists in determining suitable software to meet user requirements;
  3. Troubleshoots software and hardware failures and identifies network problems when they relate to personal desktop or laptop computers;
  4. Performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment.
 
TASKS:
  • Active Directory; add new systems to the network; unlock/reset user account passwords
  • Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end-user systems;  
  • Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables.
  • PBX phone system experience desirable, and or ability to learn PBX a must; troubleshoot phone connectivity issues, programming extension changes
  • Software; install licensed software on workstations
  • Provision/Deployments; Provision user workstations using LANDESK provisioning utilities, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment.
  • Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary per LANDESK (LDMS)
  • Experience with MacAfee virus/spam protection
  • Maintain printers and contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers.
  • Partner with Security to sanitize workstations which may have been exposed to classified material.
 
EXPERIENCE:
  • 5 years of network and technical troubleshooting, familiarity with a variety of software, hardware and software applications; Associate of Science degree in Information Technology, desirable; A+ Certification or knowledge of PC Architecture, required.
  • Computer skills: Intermediate knowledge of MS Word, Excel, PowerPoint, Access, Outlook, Anzio, Domain Console, LANDESK, Service Desk; ability to use Enterprise-wide information systems such as SAP
 
If qualified, please respond with your resume saved as a word document to be considered immediately.
 
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