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Collections Specialist

Location: Cincinnati, OH, United States
Job # 10816180
Date Posted: 04-04-2018
Collections Specialist
Location: Sharonville, OH 45241

Salary: $20/Hr.
Start Date: ASAP
Temp to Hire

Our client is a global leader in advancing cancer diagnostics & in workflow solutions and automation, integrating each step in the workflow. They are the only company to own the workflow from biopsy to diagnosis.

Job Description:

The Collection Specialist is responsible for the collection of Accounts Receivable within their assigned portfolio. This position utilizes business and reporting systems to identify customer payment trends and potential bad debt, and identifies the root cause of payment issues and takes appropriate action to turn receivables into cash. This position will interact with Sales, Customer Service and Field Service to shorten the Order to Cash process.
 
Responsibilities:
  • Makes daily phone calls, sends emails and makes other contact with assigned customer accounts.
  • Resolves customer disputes, billing errors and negotiate solutions.
  • Identifies high risk and deteriorating accounts.  
  • Escalates problem accounts to the Credit and Collections Manager for additional action.
  • Prepares ad-hoc and routine reports.
  • Other duties as assigned.
Qualifications:

Required –
Minimum 2 years of collections or related experience.
Required – Minimum 2 years SAP experience within the collections functions.
Required – Experience collecting against large US Corporate entities.
Preferred – Experience in a healthcare or medical field.    Required – High School Diploma or GED. 
Preferred – Associate’s Degree in a related field.

 
Education
  • High School diploma or GED required.
  • Bachelor's Degree in Accounting or Finance preferred.
General Skills/Competencies/Specialized Knowledge
  • Communication – Communicates effectively at all levels of the organization. Expresses ideas clearly and simply both verbally and in writing. Promotes timely, ongoing flow of information to others. Communicates and listens effectively in order to develop and maintain key business relationships.
  • Interpersonal Skills – Ability to work with co-workers and customers, both internal and external, of all levels. Ability to professionally interact and build constructive and effective relationships with all levels and functions within the Company. Ability to effectively interface with others on behalf of the organization. Influences key business partners and customers to achieve mutually beneficial results.
  • Initiative – Ability to work well independently and exercise appropriate judgment under general direction. Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives. Ability to take direction from multiple sources and manage conflicting priorities in an effective and efficient manner. Ability to multi-task, completing concurrent projects within given time frames and managing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
  • Problem Solving – Uses rigorous logic to solve problems. Probes all sources for answers. Looks beyond the obvious. Enjoys solving tactical and process problems. Applies appropriate theory and principles, expert judgment, and cross-functional expertise to address a broad range of complex problems.
  • Decision Making – Makes timely, sound decisions based on analysis, wisdom, experience and judgment. Utilizes a high degree of creativity and latitude. Relies on extensive experience and good judgment to ensure that expectations are met and that business objectives are achieved.
  • Adaptability – Embraces and adapts to change and demonstrates a willingness to learn. Reactionary and adaptable to abrupt changes, arising issues, extreme time pressures, and other exigent circumstances. Ability to respond quickly to change, and to prioritize actions to meet customer needs.
  • Trust and Integrity – Interacts with others in a way that gives them confidence in one’s intentions and those of the organization. Accepts responsibility for one’s own decisions and actions. Demonstrates honesty. Keeps commitments. Behaves in a consistent manner and is open, honest and trustworthy.
  • Collaboration and Teamwork – Works collaboratively and cooperatively with many teams cross-functionally. Ability to work well with other people to solve problems and to find the best solution. Energetic and willingness to work closely with all team members to achieve success.
  • Customer Orientation – Demonstrates a keen understanding of various customers’ (internal or external) needs and utilizes a variety of Devicor resources to provide solutions and a compelling value proposition.
  • Business Acumen – Shows understanding of issues relevant to organization. Keeps up to date with current practices and trends. Has and uses cross-functional knowledge.
  • Computer Skills – Proficient computer system based tools including Microsoft Office applications, presentation, e-mail, web browsers and spreadsheet software.
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