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Linux Support Engineer

Location: Palo Alto, CA, United States
Job # 10826404
Date Posted: 04-05-2018
Title: Linux Support Engineer 
Location: Palo Alto, CA 94301 (sorry, no remote option)
Salary: $35.00 - $45.00 Hourly
Contract Position
Shifts available: 
Monday - Friday 2pm-10pm and 7am- 3pm 

A thriving internet company, headquartered in China is seeking a Linux Support Engineer to join their team.  Being one of the world's largest internet companies, this is a great exposure role to long-term opportunities.
In this position, you will be responsible for reading and communicating tickets to the Linux Developers.  As you will be connecting with both China and US-based companies, it is necessary to speak Chinese.  In this role, you will be responsible for monitoring the infrastructure and collaborating with other team members to develop automation strategies and deployment processes.
You will be taking customer calls, understanding and summarizing inquiries and relaying customer issues to developers for immediate resolution.

  • Bachelor degree (or higher), with exposure to computer science, math, engineering is preferred, but not required
  • Must be bilingual in Chinese (Mandarin preferred) 
  • Must have Developer awareness and have provided support on a larger scale 
  • Coding experience a plus
  • Experience in software-centric assignments or projects
  • Exposure to open source community
  • Experience with providing technical support (ex. Building websites)
  • Lateral and logical troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and communication skills, both verbal and written
  • Familiar with Linux
If you believe your background aligns well with the role, please submit your resume for immediate consideration. 
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