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Operations Success Specialist

Location: Menlo Park, CA, United States
Job # 10864129
Date Posted: 04-16-2018
Title: Operations Success Specialist
Location: Menlo Park, CA 94025
Salary: $20.00 - $23.00 Hourly
6 Month Contract - with potential to convert to full time employee

Summary:
Our client, a next-generation logistics startup, is seeking talented individuals to join the Operations team in Menlo Park. In this role. you will work as a member of the close-knit group that drives the company’s core activity - Delivery Operations. Are you a smart and resourceful self-starter who thrives in a fast-paced environment, and isn’t afraid of tackling one task, then the next? If so, this could be a fantastic opportunity for you!

Job Responsibilities:
  • Set the conditions for our drivers to meet our delivery promise and customer expectations
  • Utilize the routing algorithm to route batches of orders to delivery specialists and maintain situational
  • awareness of their delivery performance
  • Act as the primary point of contact for delivery specialists, retail clients and shoppers
  • Receive, triage and respond to phone calls and emails from all of the above parties
  • Support company development and growth, create new processes, develop and refine SOPs
  • Work closely with internal teams to drive product enhancements
Qualifications & Experience:
  • You have operations or customer service experience
  • You have leadership experience or the aptitude and desire to develop into a team leader
  • You are friendly, positive and your integrity is unquestionable
  • Strong collaboration, communication, and interpersonal skills
  • You have the confidence to move quickly and decisively in in a fast-changing environment, without micromanagement
  • You are diligent and committed to getting the job done, and always knocking it out of the park
  • You are organized, proficient multitasker, and have a knack for solving ambiguous problems
  • You are flexible and ready for a challenge at a moment’s notice. You know that startups change at the drop of a hat, but you’re excited to evolve professionally and learn everyday
  • Strong proficiency with MS Office and/or Google Docs
  • You are willing to work weekends and/or evenings
  • BA/BS degree or equivalent experience
Please submit an updated version of your resume for immediate consideration. Thank you!
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