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Call Center Customer Support

Location: Concord, NH, United States
Job # 10966777
Date Posted: 05-15-2018
Call Center Customer Support
M-F & Rotating Saturday
$12/HR & OT Potential 
A publicly traded global firm with nearly 8k employees worldwide.

A leading integrator of payment and information technology and services to create intelligent travel solutions for transportation authorities and operators. A world leader in automated fare collection and revenue management technology.  We're looking for an experienced CSR’s to join our team providing support our transportation clients and customers. In this position, you will provide professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators.  
Day to Day Tasks:
  • Lead and coordinate daily call center task and activities.
  • Handle incoming telephone calls from patrons and Transit Operators
  • Troubleshooting cardholder inquiries and requests
  • Manage and support Call Center processes and procedures
  • Manage and adhere to Contractual Service Requirement
  • Ensure accuracy in processing orders
  • High school degree or equivalent plus a minimum of 1-2 years call center experience. 
If qualified please respond with your resume saved as a word document. 
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