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Credit & Collections Clerk (Business to Business Exp preferred)

Location: Nashville, TN, United States
Job # 10986424
Date Posted: 05-23-2018
Credit & Collections Clerk (Business to Business Exp. preferred)
Nashville, TN 37214
3 month contract, likely to be extended
M-F, 8:00am - 5:00pm (some flexibility)
Pay: $14-15/hr
Interview Process: Phone Screen > Onsite Interview > Decision
Targeted Start Date: ASAP

 Our client, a leading healthcare company, is looking for a Credit & Collections Clerk in Nashville, TN. This will be a 6 month contract which will likely be extended.
Job Description:

Performs a wide variety of credit and collection functions. Following established guidelines, takes action to recover delinquent accounts. Gathers, compiles, and maintains basic credit information. Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity. Exercises independent judgment in obtaining payments, issuing payment plans and account resolution. Recommends support holds on delinquent accounts. Works with operations and performs high-level account management functions such as problem resolution and contract management.  Requires customer tact and independent judgment.  Typically requires a high school education or equivalent and working knowledge of credit and collection procedures. Previous credit and collections experience. May lead others. Heavy/inbound/outbound collection calls, notating communication with customers, assisting customers with their questions regarding their account/taking payments.
Job Requirements:
  • HS Diploma or Equivalent
  • Heavy customer service experience
  • Experience in Customer Collections
Worked in a Call Center environment with:​
  • Heavy phone experience in collections, taking inbound and making outbound calls
  • Processing payments
  • Updating customer information
  • Facilitating requests for invoice copies, providing customer balances, communicating with the customer regarding their accounts
  • Familiar with Credits and Debits
  • Business to Business experience


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