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Client Services Representative

Location: New York City, NY, United States
Job # 11096333
Date Posted: 06-27-2018
Client Services Representative New York, NY 10019
Pay: $25
Schedule: PT: M-F, minimum 4 days/week – 20 hours. Flexible.
Standard Background Check
Interview Process: Phone Interview à Onsite Interview àDecision
Targeted Start: ASAP
Job Description
This is a position acting as the liaison between the client’s medical office and our office in Upstate NY.  Will include daily scanning of claims into scanning system.   Obtaining patient information and other claim information to facilitate claims payment.  MUST have professional, customer focused personality with an “achiever” attitude.
Customer focused, client-facing role responsible for fast and accurate responses to client requests and inquiries.  This position will prepare charges and send them to the office in Queensbury to be processed.  Enter patient demographic data into computer systems, collect other claim, patient, or provider information to facilitate claims payments and to ensure full reimbursement.  Identification of issues or changes to improve and maximize client revenue.  Assist with all communications between Queensbury office and the client office in a professional and customer focused manner.  Good listening skills are required.  Quality Assurance Standards and HIPAA rules must be adhered to at all times. This job requires excellent customer service skills and the ability to handle complex communication in person and during phone calls. Training provided.
Job Requirements
  • High School Diploma or GED, college strongly preferred
  • Strong medical office experience required
  • Knowledge of medical terminology required
  • Strong sense of professionalism as they will be working onsite at a client
  • Previous customer service experience preferably in an office or medical environment
  • Desire to learn and grow
  • Computer skills/literate
  • Demonstrated strong written and verbal communication skills 
Please submit your resume for immediate consideration 
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