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Help Desk & Technical Support

Location: San Diego, CA, United States
Job # 11103872
Date Posted: 06-29-2018
Help Desk II-San Diego, CA 
Leading Defense Contracting Firm
Contract potential to Hire
$45,000-$50,000 

Fantastic Company to get in with.  Leading Employer in San Diego, CA with thousand of employees worldwide. 

 
A thriving defense company in San Diego is seeking a Help Desk, IT II to assist with the intake of CAES IT help desk calls as well as to be responsible for the escalation of business impacting emergencies.  The Help Desk, IT II will be the first point of contact for customers needing technical assistance.
 
Responsibilities:
  • Answers help desk phone calls.
  • Has extensive experience with troubleshooting and resolving technical issues using remote access technology (LDMS).
  • Create, Disable, and unlock user accounts as needed.
  • Ability to follow correct processes and procedures.
  • Experience using MacAfee virus/spam protection and Endpoint Encryption.
  • Knowledge and implement 5S, make necessary improvements when needed.
  • Apply Lean/Six Sigma activities in work area.
  • Install approved software via LDMS.
  • Responsible for creating and updating procedural documentation.
Qualifications:
  • At least 4 years of IT Help Desk experience, specifically in a WAN/LAN environment.
  • AS in Information Technology desired.
  • Must have A+ Certification or have knowledge of PC Architecture.
  • Advanced computer skills: Microsoft Office, Domain Console, LANDESK, Service Desk.
  • Natural problem solver.
  • ITIL Certification desired.

If qualified, please respond with resume saved as word document! 
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