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IT Emergency Helpdesk Support

Location: San Diego, CA, United States
Job # 11128505
Date Posted: 07-09-2018
IT Emergency Helpdesk Support-
San Diego, CA 
Pay Rate- $21-$24/hr
Mon-Fri 8am to 5pm
Contract potential to hire for great candidate
 
DoD Firm Veterans Candidates Preferred
 

A thriving global defense company in San Diego is seeking an IT Emergency Helpdesk Support to assist with helpdesk Triage process, emergency outages, document updating, professional, and truly enjoys the customer service aspect of helpdesk triage.   
 


Everyday tasks:
  • You have experience in IT/Helpdesk support in a corporate setting
  • You are comfortable answering help desk phone calls.
  • Has extensive experience with troubleshooting and resolving technical issues using remote access technology (LDMS).
  • Create, Disable, and unlock user accounts as needed.
  • Ability to follow correct processes and procedures.
  • Experience using MacAfee virus/spam protection and Endpoint Encryption.
  • Knowledge and implement 5S, make necessary improvements when needed.
  • Apply Lean/Six Sigma activities in work area.
  • Install approved software via LDMS.
  • Responsible for creating and updating procedural documentation.
 
Experiences:
  • At least 4 years of IT Help Desk experience, specifically in a WAN/LAN environment.
  • AS in Information Technology desired.
  • Must have A+ Certification or have knowledge of PC Architecture.
  • Advanced computer skills: Microsoft Office, Domain Console, LANDESK, Service Desk or Zendesk.
  • ITIL Certification desired.
  • Have served in similar role interacting with all levels in a corporate environment

If qualified, please respond with resume saved as word document! 
 
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