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Datacenter Engineering Technician

Location: Memphis, TN, United States
Job # 11369381
Date Posted: 09-13-2018
Datacenter Engineering Technician
Memphis, TN 38118
Contract to Hire Role
2 Current Openings

2nd or 3rd Shift Openings
Pay: Depends on Experience
Targeted Start Date: ASAP

Summary:

Our client, an industry leading healthcare information technology company, is seeking to add to their current team with 2 new Datacenter Engineering Technicians in both their Memphis and Nashville locations.

Shifts:

2nd shift – M-F, 3pm-11pm
3rd shift – M-F, 11pm-7am

 
Job Description

Under limited supervision, this candidate will proficiently perform repairs, modifications and preventative maintenance on building and facilities, equipment, fixtures and systems. Duties may be electrical, plumbing/pipe fitting, welding, sheet metal, carpentry, painting or mechanical. Troubleshoots, repairs and maintains facility plumbing, mechanical and electrical systems. May install minor modifications. Conducts preventive maintenance inspections and performs required preventive maintenance actions such as lubrication, cleaning, filter change and the like. Utilizes a wide variety of hand and portable power tools. Assists in the movement of furniture, materials and equipment as required.
  
Datacenter OPS Technician performs moderately complex repairs, facilities, equipment, fixtures and modifications and preventative maintenance on Data Center and systems.     
  
Principal Accountabilities
• Assure all mechanical and wiring installations are done in a neat, clean and professional manner
• Assure the Data Center is kept clean and organized at all times
• Update all additions, deletions and modifications to the Data Center in the appropriate documentation system
• Monitor strategic Data Center infrastructure systems, to include power, cooling, fire suppression and space allocation
• Follow best-practice processes for ongoing management and maintenance of the mechanical and electrical infrastructures
• Follow best-practice for ongoing power and HVAC capacity utilization and reporting
• Oversee inspections of Data Center facilities equipment, initiate corrective action and follow up to completion
• Oversee inspections (Walk through) of Data Center operational physical equipment per schedule, initiate corrective action and follow up to completion (Amber light reporting)
• Oversee inspections of Data Center access logs, documentation verified and retained for compliance audits
• Provide Tape Management for the Data Center locations and collocation sites, tracking inventories, loading libraries and coordinating with offsite tape vendor (Iron Mountain)
• Audit Compliance -Document all additions, deletions and modifications to the Data Center for required evidence
• Follow best-practice processes for IT equipment disposal and document for compliance audits
• Enter and receive purchase orders and track invoices for timely completion
• Emergency on-site response to Data Center outages or issues to troubleshoot and repair when needed
• Provide infrastructure production support to various teams including: Platform and Network Services, Technical Project Management Office, Production Operations and Production Services
• Provide logistics, transportation and asset management of Data Center devices
• Follow best practice for low voltage cabling including copper, fiber and patch cables
• Manage IT Facility service request and trouble ticket queues
Key Performance Indicators
• Successfully complete change tickets to meet expectations
• Data Center uptime within expected SLA
• Reporting on timely completion of purchase orders and invoices
 
Education and Experience
• High school diploma or equivalent
• Associate’s degree (preferred)
• Four+ years Data Center technical experience
• Four+ years facilities support experience in a comparable enterprise environment
Required Knowledge and Skill
• Working knowledge of enterprise-class facilities processes and procedures
• Individual must have a working knowledge of TCP/IP, SNMP and understanding of Server Technology and terminology, and its interactions with Data Center facilities and Network Infrastructure
• Should be familiar with Blade Server Technology and SAN infrastructure
• Demonstrated project management and problem analysis/resolution skills
• In-depth understanding of rack space management, patch cable management and power allocation management
• Ability to perform Electrical/Mechanical calculations
• Ability to create cost estimates for facility projects
• Understanding of IEEE specifications for systems and network cabling
• Familiar with Power requirements for Data Center hardware preferred
• Familiar with HVAC requirements for a Data Center facility
• Proficiency in both basic AC as well as DC electrical theory
• Understanding of single phase and 3 phase power
• Basics of electrical installation, wire and conduit sizing
• Understanding of multi-module UPS systems, as well as size both UPS and battery systems
 
Professional Competencies
Drives to Win - Possesses sustained energy to set and meet challenging objectives; the ability to organize resources to achieve a standard of excellence in outcomes and monitor on-going performance - Foundation
Communicates Clearly and Effectively - The ability to effectively share ideas, thoughts, information and feelings with a diverse range of audiences to development two-way understanding; it includes speaking, listening and written communication skills; the ability to influence others towards a desired way of thinking or course of action and to secure agreement to achieve common goals through effective negotiation - Foundation
Demonstrates Flexibility and Adaptability - Is open and receptive to appropriate change; the ability to manage and shift priorities as required, and to incorporate new approaches in support of changing organizational needs; possesses confidence in challenging the status quo and providing input to change efforts - Foundation
Focuses on Customer Service - A desire to help or meet the needs of customers; the ability to respond to the changing needs of the customer while maintaining a high standard of quality and adhering to company policies, standards, practices and processes - Foundation
Teamwork - Is able to establish and maintain a good rapport and cooperative relationships with customer and co-workers; able to work cooperatively across organizational boundaries to achieve shared goals; possesses an understanding of team dynamics and provides tangible contributions to teams, fostering collaboration and an environment of mutual trust and respect - Foundation
Builds Relationships - The ability to identify, build and maintain formal and informal networks and productive relationships with both internal and external stakeholder; it includes leveraging these contacts to influence positive outcomes for the business - Foundation
Develops Self - Maintains a commitment to personal and professional development, keeping abreast of current professional knowledge; is personally committed to and actively works to continuously improve him/her - Foundation
Solves Problems - Uses rigorous logic and methods to solve difficult problems with effective solutions; able to think critically; to recognize and anticipate a problem (technical, operational, process, organizational) and to identify and implement the best solution in a timely manner - Foundation
Manages and Executes on Projects - Establishes plans and manages resources to ensure work is completed efficiently, on time and on budget - Foundation
Acts with Integrity and Demonstrates Ethical Behavior - Interacts with others in a way that gives them confidence in ones motives and representations and those of the organization; is seen as direct, truthful, keeps confidences, promises and commitments; acts in an honest and trustworthy manner based on personal accountability and a moral conviction to do the right thing

Please submit your resume in PDF or Word format to be considered.
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