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Call Center Representative

Location: Milpitas, CA, United States
Job # 11578994
Date Posted: 11-08-2018
Title: Call Center Representative 
Location: Milpitas, CA 94510

Salary: $16- $17 hourly
6 Month Contract
Job Overview:
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively routing customer inquiries, complaints, and sales opportunities; keeping customer satisfaction at the core of every decision and behavior.
Call Center Representative Job Duties
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following communication “scripts” when handling different topics and routing calls into our internal call tree as necessary
  • Maintain communication equipment by reporting problems.
  • Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Keep records of all conversations in our call center database in a comprehensible way
  • Accomplishes sales and organization mission by completing related results as needed
  • Meet personal/team qualitative and quantitative targets
Skills and Qualifications
  • Verbal Communication & Phone Skills
  • Active Listening
  • Data Entry Skills
  • People Skills
  • Customer Focus & High-Touch Service
  • Attention to Detail
  • Professionalism
  • Multi-tasking
  • Previous experience in a customer service representative role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school diploma
Please send your resume in a PDF or Word format for immediate consideration.
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