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Desktop Support Technician

Location: Santa Clara, CA, United States
Job # 11818807
Date Posted: 01-09-2019
Desktop Support Technician
Pay Rate: $25-30/HR (DOE)
Location: Santa Clara, CA 95051
3-6 Month Contract: (Potential to be extended or converted)

Our client is a global scientific services company serving clients across a vast array of technology-related industries. We are seeking a Desktop Support Technician to provide support to end users on a variety of issues, software and hardware. This technician identifies, researches, and resolves technical problems. You will respond to telephone calls, email and personnel requests for technical support. You will document, track, and monitor the problems to ensure a timely resolution. This candidate will also install and support a variety of business and laboratory software.

  • Purchase, configure, and install personal computer hardware and software and perform technical troubleshooting and problem resolution involving:  Desktop Operating System (Windows), Hardware and configuration (PC, Notebook, Printers), LAN and WAN Network Connectivity, Desktop applications and/or Laboratory applications, Network Account issues (i.e. password, etc.), Coordinating equipment purchase, repairs, and returns with vendors
  • Provide exceptional service to all customers and communicating potential outage information.
  • Manage activities in a help desk system and manage inventory of spare parts and software.
  • Provide or assist in providing training to all users for general computer use, specific applications (MS Office and other applications), network access and email.
  • Performs implementing and maintaining business and laboratory software.  Some applications will be controlled within 21 CFR Part 11 policies.
  • Document, track, and monitor the problem to ensure a timely resolution.
  • Assist in installing and providing support for the phone system.
  • Purchase, configure, install, and provide support for cell phones and air cards.
  • Strives to improve own level of competence through skill development. Maintains a current training record.  Maintains current on reading of Standard Operating Procedures.  Attends all required education and other mandatory meetings as required and directed. 
  • Respects the rights of clients and employees, maintains confidentiality.
  • Works collaboratively with others to maintain a safe environment.  Maintains awareness of accident prevention practices and uses appropriate personal protective equipment.   Maintains a clean work area.
  • Maintains accurate time records according to Project Web Access or departmental requirements.
  • Associate’s degree in Computer Science or related field with experience and/or training.  or
  • High School diploma with a minimum of 2 years related experience and/or training or equivalent combination of education and experience. 
  • Must have prior experience in desktop support/help desk.
  • Knowledge and hand on experience of Microsoft applications and operating systems (Office – Word, Excel, PowerPoint, and Outlook; Project, XP, Vista, etc.) as well as other applications like Adobe Professional and Reader.  
  • Knowledge of different computer models and components (CPU, Memory, etc.). 
  • Able to troubleshoot hardware/software problems.
  • Strong ability to provide problem solving and critical thinking. 
  • Must be able to solve problems and present solutions and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
  • Expected to have a thorough knowledge of computers and demonstrated ability to comprehend the problem at hand. 
  • Strong knowledge of multiple business software applications and computer hardware. 
  • Experience with various operating systems.  An understanding of how to implement client/server applications, required.
  • Regular attendance is a requirement of this position. 
  • Must be able to read, write and speak English. 
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions to the operational functions of the company. 
  • Ability to respond to common inquiries or complaints from customers.
Please send your resume for immediate consideration. Thank you.
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