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Field Service Engineer

Location: San Jose, CA, United States
Job # 11930257
Date Posted: 02-14-2019
Installs, troubleshoots, and maintains electronic equipment. Serves as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction. 
  • Primary contact for all hardware related issues
  • Planning and Installation of new equipment at customer sites
  • Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
  • Document all work processes as required
  • Establish a strong supportive relationship with customers
  • Inventory control
  • Work with Field Service team and other groups to improve processes and procedures
The Position Requirements are…
  • Associates degree in a technical or related field
  • Highly motivated, self-starter
  • Strong hardware and software troubleshooting skills
  • Excellent written and verbal communication; English speaking and writing skills
  • Strong documentation skills
  • Must be able to lift 50 lbs
Full training will be provided, however any experience in the following areas would be advantageous:
  • Debugging and repair experience in a board/system level environment.
  • Field service experience in component/board/system level environment.
  • Knowledge and experience working with FPGAs
  • System assembly experience and understand mechanical drawing.
  • Linux experience
  • Familiar with scripting tools including perl/bash/sh/tcsh/csh or some combination
  • Familiar with networking including installation, configuration and troubleshooting of routers, switches and firewalls
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