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Bilingual Call Center Representative

Location: Atlanta, GA, United States
Job # 12025306
Date Posted: 03-08-2019
Call Center Representative - Bilingual
Atlanta, GA 30305
$17 per hour
M-F 8:00-5pm
Contract through 11/29/19


The call center representative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualifications:
  • Bilingual
  • High school diploma or GED preferred. Entry to 2 years of customer service related experience required.
  • Must have previous call center experience.
  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
Please submit your resume for consideration.
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