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Technical Client Support Representative

Location: Nashville, TN, United States
Job # 9207466
Date Posted: 04-21-2017
Title: Technical Client Support Representative
Location: Nashville, TN 37214
Hours: M-F, 8-5pm
Salary: $20-25 per hour
3-4 Month Contract with potential to extend

Our client, a leading Healthcare IT platform company is seeking a Technical Client Support Representative to work onsite in the Nashville Corporate office.

Responsible for customer outreach connectivity migration notifications, support of customer inquiries related to connectivity migrations, assisting customers to make / facilitate changes necessary to successfully accomplish connectivity migrations. Work with internal and external resources to analyze, define and resolve or escalate client issues.
Job Responsibilities:
  • Learn and employ technical and customer support skills.
  • Review and research data communications connectivity issues to resolution using established policies, procedures and practices.
  • Responds to customer (external and internal) inquiries or complaints via incoming telephone calls, 24/7 cases or email correspondence with minimal supervision.
  • Assist internal and external clients with resolving or escalating COMM / connectivity issues effectively.
  • Clearly communicate and help to understand technical / non-technical resolutions to customers, Customer Service Representatives, Account Managers through written or verbal communication.
  • Daily and weekly customer / management issue updates of issue status’.
  • Accurately document and communicate case progress, resolution or escalation in applicable systems.
  • Complete assigned tasks in a thorough and detail-oriented manner.
  • Escalate issues in a manner consistent with department protocol and management directions.
  • Contribute to the growth and development of the support department by identifying any possible areas of needed improvement and adapting to change as directed.
  • Answer incoming calls in a manner consistent with department protocol and management directions.
  • Be available for support calls at the expected times unless previously arranged with management / contract support.
  • Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude.
  • Organize personal resources for easy access and future reference.
Qualifications & Experience:
  • 1-3 years customer support / computer support experience preferred.
  • Experience in a call center or technical desk
  • Knowledge of Batch Healthcare Medical/Hospital EDI transactions is preferred, not required
  • Strong verbal and written communication skills.
  • Organizational and efficiency skills.
  • Strong customer support interaction skills across various communication media. (call, email, 24/7 cases, face to face.)
  • Strong computer technical support skills specifically COMM related.
  • High School diploma or GED
  • Ability to Learn and employ technical and customer support skills.
  • Ability to multi-task.
  • Ability to function independently as well as in a group.
  • Ability to navigate through multiple computer applications simultaneously
  • Ability to adhere to a schedule
Please send a resume for immediate consideration. Thank you!
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