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Credit & Collections Clerk

Location: Nashville, TN, United States
Job # 9840190
Date Posted: 08-30-2017
Credit & Collections Clerk
Nashville, TN 
6 month contract, likely to be extended
M-F, 8:00am - 5:00pm (some flexibility)
Pay: $14-15/hr

 Our client, a leading healthcare company, is looking for a Credit & Collections Clerk in Nashville, TN. This will be a 6 month contract which will likely be extended.
Job Description:

Performs a wide variety of credit and collection functions. Following established guidelines, takes action to recover delinquent accounts. Gathers, compiles, and maintains basic credit information. Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity. Exercises independent judgment in obtaining payments, issuing payment plans and account resolution. Recommends support holds on delinquent accounts. Works with operations and performs high-level account management functions such as problem resolution and contract management.  Requires customer tact and independent judgment.  Typically requires a high school education or equivalent and working knowledge of credit and collection procedures. Previous credit and collections experience. May lead others. Heavy/inbound/outbound collection calls, notating communication with customers, assisting customers with their questions regarding their account/taking payments.
Job Requirements:
  • HS Diploma or Equivalent
  • Heavy customer service experience
  • Experience in Customer Collections
Worked in a Call Center environment with:
•     Heavy phone experience in collections, taking inbound and making outbound calls
•     Processing payments
•     Updating customer information
•     Facilitating requests for invoice copies, providing customer balances, communicating with the customer regarding their accounts
•     Familiar with Credits and Debits

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