Healthcare Representative 2
Jersey City, New Jersey 07302
$16-$18 per hour
6 month contract
Our client, an industry leading healthcare information technology company, is seeking a Healthcare Representative 2
. The HCR
will interact with customers to provide information in response to any inquiries about health-related product and services as well as handle and resolve complaints. They will also be responsible for determining client issues and offer possible solutions as needed.
- Consult with customers on products and services to ensure the best solution is given for their health and financial well-being.
- Respond to customer inquiries.
- Notify customers of claim investigation results and adjustments.
- Help customers upgrade products and services when needed.
- Manage records of customer interactions and transactions.
- High school diploma or GED is preferred.
- 2-4 years customer service experience is required.
- Fully Bilingual in Spanish or Arabic.
- Proficient with MS Outlook and data entry software.
- Knowledgeable of Charity Care, Medicaid, and Social Security.