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Healthcare Representative 2 - Bilingual

Jersey City, New Jersey
Healthcare Representative 2
Location: Jersey City, New Jersey 07302
Salary: $16-$18 per hour
6 month contract

Our client, an industry leading healthcare information technology company, is seeking a Healthcare Representative 2.  The HCR will interact with customers to provide information in response to any inquiries about health-related product and services as well as handle and resolve complaints.  They will also be responsible for determining client issues and offer possible solutions as needed.
  • Consult with customers on products and services to ensure the best solution is given for their health and financial well-being.
  • Respond to customer inquiries.
  • Notify customers of claim investigation results and adjustments.
  • Help customers upgrade products and services when needed.
  • Manage records of customer interactions and transactions.
  • High school diploma or GED is preferred.
  • 2-4 years customer service experience is required.
  • Fully Bilingual in Spanish or Arabic.
  • Proficient with MS Outlook and data entry software.
  • Knowledgeable of Charity Care, Medicaid, and Social Security.
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