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Customer Operations Representative

San Diego, California
Title: Customer Operations Representative
Location: San Diego, CA 92108
Salary: $15hr-$17hr  (Weekly Pay!)
6 month contract- Convert to permanent (Based on performance)
Full-time: M-F
Benefits: Medical/Dental/Vision 

For over 20 years, our client has been a nationally recognized leader providing credit and data verification solutions to U.S. banks, mortgage lenders, mortgage brokers and credit unions nationwide. Providing innovative, fully compliant web-based platforms that help mitigate risk, while improving operational efficiency and streamlining the lending process. They are seeking a Customer Operations Representative as the front-line support and service for the company! 
Job Duties:
  • Provide existing customer support which may include but not be limited to answering phone calls, completing client conference calls, and calling creditors to verify client information
  • Answer high volume of calls from clients
  • Process Supplements in technology system and update credit report with accurate verified information
  • Answer general billing questions
  • Support client questions pertaining to credit reports as well as compliance mandates
  • Maintain up to date knowledge of bureau compliance requirements as they pertain to new account credentialing and current clients
  • Process credit supplements and provide status updates
  • Process Tax Return Verification orders
  • Act as a sales agent for incoming prospective clients
  • Manage customer and/or product specific projects that may be assigned on a periodic basis
  • Assist in a variety of projects on an as needed basis
Job Requirements: 
  • High school diploma or equivalent.
  • **Must have 2 + 5 years Customer Service focused on inbound/outbound calls
  • Experience with consumer credit reports, mortgage and real estate industry helpful
  • Handle an average of 40 + call a day from clients with a smile! 
  • Must be punctual and committed to the role.
  • Excellent communication required. In person and by telephone
  • Must have the ability to interpret and communicate detailed product information
  • Ability to analyze and resolve routine customer service related issues of diverse scopes
  • Need to be an outgoing individual with an assertive yet supportive skill set
  • Strong knowledge of Microsoft Office suite of products
  • Pass background check and credit check
If you meet the job requirements, please submit your resume! 
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