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Customer Assistance Specialist

Horsham, Pennsylvania
Customer Assistance Specialist
Horsham, Pennsylvania 19044

$18-$20 per hour
1 Year Contract
As the Customer Assistance Specialist, you will provide high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel.
  • Provides high quality customer service to client customers including consumers, HCPs, and client personnel. 
  • Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs. 
  • Maintains knowledge of policies and procedures including client products, SOPs, 
    protocols, GCPs, and all applicable regulatory requirements. 
  • Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail. 
  • Performs line checks and system verifications and generate reports. 
  • Performs other duties as assigned. 
  • High School diploma or Secondary school diploma or equivalent required.
  • 2+ years previous experience that provides the knowledge, skills, and abilities to perform the job
  • Excellent organizational skills and strong attention to detail 
  • Effective verbal and written communication skills 
  • Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required 
  • Excellent computer and keyboarding skills 
  • Ability to work in a team environment and/or independently as needed 
  • Daily exposure to high pressure, intense concentration needed 
  • Working rotating shifts may be required 
  • Occasional driving to site locations with occasional travel 
  • Long varied work hours required occasionally 
  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 6-9 kgs.
Please submit your resume for consideration!
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