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Customer Service Representative

Pittsburg, KS
Customer Service Representative
Pittsburg, KS 66762
$17.50 per hour
M-F 8am-4:30pm
5-month Contract

  • Complete the order entry process from telephone, fax, e-mail and EDI.
  • Answer incoming customer phone calls in a professional manner.
  • Ensure customer inquiries are resolved both promptly.
  • Research delivery or invoicing discrepancies and issue credit as necessary
  • Proof orders for mistakes
  • Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.
  • Answer technical inquiries regarding our products and providing updates on the status of orders.
  • Communicate clearly and professionally
  • Assist customers on resolutions related to product availability issues
  • Maintain appropriate controls and documentation to ensure SOX compliance
  • Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.
  • Follow all Company related safety/environmental rules and regulations.
  • Perform other duties as assigned.
  • High School Education required, Associate’s Degree or higher preferred
  • 1-2 years previous experience in customer service for a manufacturing company, call center or building supplies industry.
  • Must be willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.
  • Previous order entry experience
  • Product knowledge as it relates to the Building Material and/or Door industry
  • Ability to work independently and effectively in a fast paced team environment.
  • Strong decision making and analytical skills.
  • Excellent phone and written communication skills.
  • Excellent PC skills including Microsoft Office and AS400.
  • Strong ability to multi-task with a high level of attention to detail.
  • Organizational skills with the ability to maintain detailed records.
Please submit your resume for consideration!
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