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Enrollment Representative

Tulsa, OK
Enrollment Representative
Tulsa, OK 74136
$15 per hour
6 Month Contract


Our client, a leader in healthcare technology, is seeking an Enrollment Representative to help interact with customers to provide information in response to inquiries about health-related products and services and to handle and resolve complaints.  In this role you will be responsible for determining the client's issue, offer possible solutions or providing follow-up as needed

Responsibilities:
  • Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Identify additional needs customers may have and help them to upgrade products or services.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Qualifications:
  • High school diploma or GED preferred.
  • 2-4 years of customer service related experience required.
  • Great verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Proficient in computer applications, such as MS Outlook or data entry software. 
Please submit your resume for consideration!
#ZR
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