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Help Desk Coordinator

Donelson, TN
Help Desk Coordinator
Donelson, TN 37214
$20-$21 per hour
5-month contract

Our client, a leader in healthcare technology, is seeking a Help Desk Coordinator to help correct missing data fields and to add new agreements with all appropriate metadata to enable reporting on renewal rates.

  • Add data fields missing from existing contracts and locate, document, and load critical agreements currently not captured.
  • Correct missing data fields for customer contracts
  • Responsible for using various company resources to identify, combine and confirm completeness of pdf agreements.
  • Review, extract data, identify metadata fields from agreement documents and ensuring accurateness in preparation for uploading in an enterprise system.
  • Ability to review and validate data entry requirements, work closely with Project Manager and other constituents such as subject matter experts in a group effort to complete the project end to end.
  • Education High school diploma or GED required
  • 5 to 7 years of data entry experience required.
  • 4+ years of experience with enterprise software such as Salesforce, Oracle, SAP etc.
  • Technical skills include documentation skills and time management.
  • 5+ years using MS Word, Adobe PDFs, Excel, and other office applications Additional
  • Verbal and written communication skills
  • Attention to detail, and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Basic mentoring skills necessary to provide support and constructive performance feedback.
Please submit your resume for consideration!
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