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Customer Service Representative- Contract

Weston, FL
Customer Service Representative- Contract
Weston, FL 33326
$14 per hour
3-month Contract
Benefits: Medical/Dental/Vision


Responsibilities:
  • Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 
Qualifications:
  • High School Diploma or GED is required.
  • 4 years of customer service or call center experience is required.
  • Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills).
  • Ability to successfully market, sell, and promote company services in an outbound call center (production driven) environment.
  • Professional behavior with courteous, polite and energetic qualities.
  • High commitment to accuracy, high quality work, and detail-oriented.
  • Must be driven and motivated to exceed individual and team goals.
  • Able to learn and adapt to changing environments, applications and software.
  • Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care.
  • Knowledge of MS Word, Excel and PowerPoint.
  • Bilingual is a plus (English/Spanish).
Please submit your resume for consideration!
#ZR
 
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