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Product Support Specialist

Seattle, WA
Product Support Specialist - Seattle, WA 98104
Pay Rate: $21/Hour (Weekly pay)
M-F 40 Hours
Temp with potential for extension
 
Job Overview:
As a member of the Support team, your goal is to provide world-class service to our customers. The Product Support Specialist is a front line position and is expected to take on support cases of moderate complexity and be able to manage your priorities. Fast-paced, inbound call center.
Responsibilities:
  • Understand and become conversant in many large software applications
  • Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
  • Teach solutions to customers and document them in our Knowledge Base.
  • Communicate clearly and precisely with customers in written and verbal form and maintain accurate and timely records.
  • Work with members of other departments/teams to resolve product issues –escalating issues as necessary
  • Meet individual and departmental goals (case management, SLA, and C-Sat goals)
  • Be the voice of the customer within our establishment
Requirements:
  • Excellent problem-solving skills and the ability to navigate challenging situations professionally.
  • 3+ years of experience providing direct support to external customers by phone, electronically, and face-to-face.
  • Excellent organizational skills –Ability to prioritize, manage, multi-task, and execute projects cross-functionally.
  • Have the ability to think outside the box to find solutions.
  • You are a team player with a focus on promoting a positive and professional atmosphere.
  • You like to tinker and love technology.
  • Flexible and Addable, able to adjust to change and embrace the unknown.
  • The ability to see the bigger picture, as well as work within defined (and sometimes undefined) guidelines
Please submit a PDF or MS Word version of your resume for immediate consideration. Thank you!

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