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Operations Analyst 3

Dubuque, IA
Title: Operations Analyst 3
Location: Dubuque, IA 52203
Salary: $26.66 Hourly (Weekly Pay)
Medical/Dental/Vision Benefits
7 Month Contract with possibility of extension

Our client, a leader in healthcare technology is seeking an Operations Analyst 3 to assist them.

Job Description
  •  Designing IVR call flows using Microsoft Visio.
  • Building UAT testing documents in Microsoft Excel
  • Perform UAT testing on newly created IVR call flows
  • Gather and document current state of IVR components and consulting with call centers on IVR optimization
  • Build and Document processes
Job Requirements
  • HS degree or equivalent required, Bachelor’s Degree preferred
  • Contact center support operations experience
  • Experience designing and optimizing IVR call flows. Prompt scripting
  • Experience working with IVR, CRM, and quality monitoring solutions
  • Teamwork & collaboration skills to work across organizations
  • Problem solving skills to develop quick yet sound solutions to resolve complex issues
  • Demonstrate self-direction, self-motivation, self-initiative, and work autonomously
  • Experience writing process documentation
  • Experience with Microsoft Visio
  • Strong documentation skills: Visio, Confluence, SharePoint
Please send your resume in a PDF or Word format for immediate consideration.  #ZR
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