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Service Desk Tech I

Carlsbad, CA
Title: Service Desk Tech I
Location: Carlsbad, CA 92008
Pay Rate: $22-$24/hr.
Long term contract + benefits

We currently need a customer oriented; Corporate Support Level 1 professional to join our growing team (must be flexible to work either A.M. or P.M.). Level 1 support shall be provided via email, phone, walk-up, and desk side.

Typical issues to resolve will be hardware issues, printing, applications, Operating Systems, password resets, etc. Additional duties include but are not limited to: receiving new hardware, imaging and configuring of systems, deployment of hardware to end-users, new user provisioning, training new hires, mailbox setup, AD account creation, O365 licensing, O365 applications, Business One Drive, Skype for business, basic network trouble shooting, telecomm, Intune/SCCM/JAMF, SharePoint, client side back-up, reporting, and asset tracking/mgmt.

The Corporate Service Desk Level 1 Support is expected to provide (email, phone, walk-up, and desk side) support to the end users and International user community while training for level 2 applications and processes. This position will receive escalated issues from after-hours support center staff and be required to work with other groups within the IT department to provide problem resolution. T

This Position Requires:
  • Intermediate to advanced knowledge of New User Provisioning
  • Create and edit Active Directory domain user accounts
  • Training new hires
  • Create/Setup Exchange Mailbox
  • O365 Licensing
  • Proficient Macintosh OS; applications, email, printers, network shares.
  • Intermediate knowledge in the use of one (and/or all) remote mgmt. tools Intune, SCCM, JAMF.
  • Intermediate to advanced knowledge of Windows Operating Systems XP/Windows 7, 8 and 10.
  • Intermediate to advanced knowledge of PC based hardware, peripherals, and applications.
  • Ability to image, build and post-configure a desktop or laptop pc with the standard application rollout, in addition to any supplementary applications, of which the installs are documented in a central folder
  • Enterprise Application Support
  • (Desire) SAP
  • VPN/Remote Desktop
  • O365 application suite
  • Office application suite
  • Audio/Video conferencing
  • Intermediate to advanced knowledge in Information Security remediation
  • Monitoring reporting tools identifying machine infections
  • Remediation/Cleaning infected machines
Desired skills:
  • Ability to mentor junior support analysts and provide a point of escalation for problem resolution.
  • Ability to cover extended service hours to provide support to critical production systems.
  • Ability to provide cross training and support for other Support Center staff.
  • Ability to interact with other IT work groups and contacts to provide planning, incident resolution, and root cause analysis.
  • Performs other related duties and assignments as required
Desired experience/training/education:
  • 5+ years related experience.(including corporate help desk)
  • Bachelor’s degree in a technical discipline or equivalent IT based experience.
  • Certification or equivalent experiences a plus.
  • CompTia / A+ certification.
  • Intermediate knowledge of print drivers and multi-function printer systems
  • Experience supporting a large user environment.
  • Excellent communication, implementation, and documentation skills.
  • Ability to work independently and within a team environment.
Please send your resume in a PDF or Word format for immediate consideration.  #ZR
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